FAQs

How can I contact Taloree?

We’re here to help. If you have any questions about our products, your order, or need assistance, our customer support team is always happy to assist you. You can contact us through our Contact Us page or email us at info@taloree.com and we’ll get back to you as soon as possible.

Do you ship worldwide?

Yes, Taloree ships worldwide. We are committed to bringing premium at-home beauty and wellness solutions to customers wherever they are. Once your order has been processed and dispatched, you will receive tracking information so you can follow your delivery journey.

Can I change or cancel my order?

Yes, we understand that plans can change. If you need to update or cancel your order, please contact our customer support team within 12 hours of purchase, and we will do our best to assist you before your order is processed.

Once your order has been processed or shipped, we may no longer be able to make changes or cancellations. We recommend contacting us as soon as possible if you need assistance.

When will my order be processed?

All Taloree orders are carefully handled and shipped from our warehouse. We aim to process your order within 24 hours of purchase on business days (Monday to Friday).

Please note that processing and delivery times may be slightly extended during peak periods, holidays, and public holidays. Once your order has been processed and shipped, you will receive tracking information so you can stay updated on your delivery.

What if I don’t receive my order?

We understand how important it is for your order to arrive safely and on time. If you have not received your Taloree order within 30 days from the shipping date, please contact our customer support team, and we will assist you with the next steps.

If your order is confirmed as undelivered and meets the eligibility requirements, you may be entitled to a full refund.

How do I return an item?

To request a return, please contact our customer support team at info@taloree.com with your order details, and we will guide you through the return process.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.